SSM Integrated Health Technologies’ IT Operations and Applications teams at St. Mary’s Good Samaritan, Inc., and the combined Clinical Engineering Service (CES) departments in Missouri/Illinois were recently recognized as 2013 HDI CSAT Elite 50 Support Centers based on their 2012 colleague satisfaction survey results. HDI is the world’s largest professional association and certification body for technical service and support professionals.

“It’s an honor for these IHT teams to be recognized among the 2013 HDI CSAT Elite 50 support centers,” said Bill Odman, VP-Regional CIO. “What makes this even more significant is HDI uses the same “overall service experience” measurement that SSMIHT uses for our own internal colleague satisfaction metrics.”

Heidi Horn, vice president of CES, echoed those sentiments, “IHT itself has about 75 departments (support centers) that send out colleague satisfaction surveys, so to be in the top 50 of literally thousands of different support centers that HDI measures is something the SMGSI IT and MO/IL CES teams should be really proud of.”

According to Rachel Leonhart, Account Manager, HDI Customer Satisfaction Index Service, the HDI CSAT Elite 50 scoring is focused on the “overall service experience” because HDI believes it is the most accurate indicator of the level of service provided by an organization.

HDI uses the HDI Customer Satisfaction Index (CSI) Service to track and trend colleague satisfaction ratings from year to year. Based solely on the data collected over a twelve-month period, participating technical service and support centers are identified as leaders in the industry. The 50 support centers with the highest scores are then recognized by HDI as members of the HDI CSAT Elite 50; they are recognized at the HDI Annual Conference & Expo as industry leaders in front of their peers and other organizations.

Support teams can qualify for the HDI CSAT Elite 50 ranking each year as long as they have received a minimum of 500 survey responses over a six-month period. The support centers’ overall Colleague satisfaction ratings will be based on twelve months of data, to allow for accurate trending.